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FAM presents its latest NECST™ product: the FAM Centris™ 400
FAM proudly presents its latest cutting machine: the FAM Centris™ 400, a high-quality centrifugal cutting machine specially developed for the fruit, vegetable and potato industry.
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Lamb Weston Meijer invests in 4 new FAM Tridis 240P
When most businesses look at a potato, they see just a potato. But not us. We see possibilities.
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The FAM Tridis™ 240 Perfect Performance Made Easy
FAM is proud to present the FAM Tridis™ 240 high capacity dicer – Bringing capacity, efficiency and quality to a new level.
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FAM and Stumabo launch NECST: Next Evolution In Centrifugal Slicing Technology
FAM & Stumabo developed NECST to provide an answer to the key issues in the potato processing market.
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A Brand New Centrifugal Slicer for the Chips Industry
FAM™ has launched the FAM Centris 315P, a second machine in the Centris™ centrifugal slicer/shredder range.
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Service

Expert and Fast Service

FAM service already starts in the pre-sales stage and lasts throughout the machine’s life. World-wide, we offer you direct or indirect (through one of our 120 experts): custom-made cutting advice, free cutting trials at one of our test centres, support during installation and commissioning, training, world-wide fast delivery of spare parts, technical support by mail, telephone and service visits.

1 Is it possible to test a FAM machine in my own production environment/at my own premises?

Contact us to discuss the possibilities t get a cutting machine on trial or for our rental conditions. You can send us your request by filling out the on-lin form Information Request. We will answer you soon.

2 How do I maintain my FAM cutting machine?

All FAM machines have been designed in such a way maintenance is reduced to a minimum. The product zone is always completely separated from the drive zone. The instruction manual supplied, clearly explains you how to clean and maintain your cutting machine.

On request, FAM can also organize appropriate training. Contact us by filling out the on-line form Information Request. We will answer you soon.

3 How do I maintain Stumabo knives?

We distinguish 2 types of knives:

  • rehonable/grindable knives: flat elongated slicing knives and crosscut knives, serrated and unserrated circular knives
  • disposable knives

For grinding/honing, FAM offers the FAM FlexigrindFAM Flexigrind, a compact and handy honing machine.

4 With which directives do FAM cutting machines comply?

All our machines comply with the statutory/compulsory/obligatory requirements of the:

  • Machine Directive (2006/42/EC),
  • Low Voltage Directive (2006/95/EC) and
  • Electro-magnetic Compatibility Directive (2004/108/EC).

In order to obtain the highest possible safety and hygiene level, our designs take into account the most important European standards, such as e.g.

  • EN 13870: 2005,
  • EN 13871: 2005,
  • EN ISO 14159: 2002,
  • EN 1672-2: 2005

In addition, the FAM Hymaks obtained the USDA-AMS Dairy Equipment Acceptance Certificate. This dicer meets the most stringent hygiene requirements, as such setting the leading trend in our market segment/sector.

5 How do I integrate a FAM machine in a production line?

The compact FAM ILC.2 has been developed specially for easy integration in an existing production line.

All FAM machines are custom-made cutting solutions. Adapted in-feed or discharge chutes, mounting on castors, trolley detection, ... we think together with you and help you find the best solution for your cutting application.

6 How does my application determine the capacity of a FAM machine?

  • Transverse slicers and bean cutters: the speed of the cutting wheel or the inner drum determines the capacity: the higher the speed, the higher the capacity.
  • Other machines: the slice thickness and specific weight of the product determine the capacity: the larger the slice thickness, the higher the capacity.

7 How to contact FAM on a holiday?

Below you can find an overview of the availability of the different departments at FAM HQ on official Belgian holidays and long weekends, and how to reach them.

On days when our Sales and Logistics departments have permanency, your orders for spare parts can be taken and sent as usual. The staff members present can connect you with someone of the Service department if necessary.

On official holidays, our Service staff can be reached by telephone for technical support, this only in case of emergency and during office hours. We thank you for your understanding.

Date

Day

Occasion

Permanency

Technical support in
case of emergency

01-01-12

Sunday

New Year's Day

None

None

09-04-12

Monday

Easter Monday

None

None

30-04-12
Monday
(Limited attendance)
Sales and Logistics
Call FAM HQ
01-05-12
Tuesday
Labour Day
None
None
17-05-12

Thursday

Ascension Day

None

None

18-05-12

Friday

(Limited attendance)

Sales and Logistics

Call FAM HQ

28-05-12

Monday

Whit Monday

None

None

21-07-11

Saterday

National holiday

None

None

15-08-12
Wednesday
Assumption
None
Call +32 3 450 92 55 (service)
01-11-12
Thursday
All Saint's Day
None
Call +32 3 450 92 55 (service)
02-11-12
Friday
(Limited attendance)
Sales and Logistics
Call FAM HQ

11-11-12

Sunday

Armistice

None

None

24-12-12

Monday

Christmas Eve

None

None

25-12-12

Tuesday

Christmas

None

None

26-12-12

Wednesday


Sales and Logistics

Call FAM HQ

27-12-12

Thursday


Sales and Logistics

Call FAM HQ
28-12-12
Friday

Sales and Logistics
Call FAM HQ

31-12-11

Monday

New Year's Eve

None

None

8 How do I request an additional instruction manual for my FAM cutting machine?

After receiving your machine's serial number and the desired format, we will gladly supply you with an additional copy. Please contact us at engineering@fam.be .

Our instruction manuals are available:

  • on CD-rom (payable in advance)
  • as a hard copy (payable in advance)
  • in pdf (free of charge)
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